COVID-19 UPDATES

Book with confidence with Starphire Hotel

Yes! We Care

OUR COMMITMENT TO SAFETY AND WELL-BEING

The safety and security of our guests and our hotel staff members remains our top priority. We take pride in maintaining the highest standards of cleanliness and hygiene at all times.

As always, we will continually evaluate and adapt our cleanliness protocols to meet the evolving challenges presented by the COVID-19 pandemic. In these extraordinary times, we live by our values, which means doing everything we can to provide a safe and enjoyable stay for our guests whilst also providing the exemplary service for which we are known.

All our colleagues receive continuous training in the new protocols; including interaction with guests and welcome procedures. We will request some information from you at the time of check in to ensure that we can understand your concerns and requirements, and tailor our service to you accordingly.

 

We are currently providing the following measures across our hotels:

  • Health and Travel Declaration Forms for all check-in guests and associates

  • Temperature check for all guests, staff, suppliers and vendors, on a daily basis

  • Hand sanitisers in the hotel's public areas and dining outlets, as well as in all guestrooms

  • Increase in frequency of cleaning and disinfection of all operating facilities and guest rooms

  • Update to guests and staff on a daily basis

We have also taken steps to ensure that only healthy staff are on duty and we monitor their health while at work. Staff who are unwell will be required to see the doctor immediately. Additionally, our staff who have recently returned from affected areas are provided with a leave of absence for 14days, to undergo self-quarantine, as advised by Department of Health and Centre for Health Protection.

 

At public area:

  • Temperature checks are being provided for all guests and associates

  • Constant environmental disinfection is being conducted in public areas (lobby, elevator control panels, high-touch points and other public facilities), as well as all entrance mats and working stations

  • All associates to wear masks when on duty

  • Reinforce associates' hygiene practices to maintain good personal and environmental hygiene at all times

The health and safety of our guests and associates are our utmost concern and we appreciate your cooperation. To ensure your well-being, we encourage you to practice good hygiene. 

 

In our ongoing commitment to care for our guests and colleagues, we will continue to closely monitor the rapidly developing events and we wish for everyone to stay safe and healthy in the meantime. Your support is always deeply appreciated and we are very much looking forward to welcoming you back to our hotels soon.

 

We apologise for any inconvenience caused. For any related enquiries, please contact us directly.

 

We are all in this together and will make it through with vigilance, patience and care.